Frequently Asked Questions
1) How Long Does The Antibacterial Action Last?
The antibacterial action on the cases last for the lifetime of an average case. Available data states that the antibacterial effectiveness lasts for 3 years or greater. The invisible antibacterial coating is cured on the surface of the entire case.
2 )What The Heck Are Silver Nanoparticles?
It's science! :)
Nanosilver particles (NSPs) generally present at 1 to 100 nm in size in at least one dimension.1–4 As particle size decreases, the surface area-to-volume ratio of NSPs increases dramatically, which leads to significant changes in their physical, chemical, and biological properties. NSPs have been among the most commonly used nano-materials in our health care system. Recently, NSPs have become of intense interest in biomedical applications because of their antibacterial, antifungal, antiviral, and anti-inflammatory activity.
Basically, they are microscopic silver molecules that are much smaller than bacterial cells and break down bacterial cell walls that lead to the death of the bacteria. This is a process that involves ion exchanges between the bacterial cell and the silver nanoparticle. This process not only kills the bacteria, but also stops them from reproducing.
Major retailers like Under Armour, LG, Samsung, as well as medical device companies and hospitals utilize ionized silver nanoparticles for their safety and effectiveness in fighting bacteria.
3) Do You Still Need To Clean The Case?
The coating on the surface has been independently tested to 99.98%* effective against common bacteria found on the surface of smartphones in controlled settings. The screen protector has also been tested to be 99.98%* effective against common bacteria in controlled settings. However, using a damp cloth or an alcohol swab/disinfecting wipe on a regular basis is recommended. Antimicrobial properties are built in to inhibit the growth of bacteria that may affect this product. The antimicrobial properties do not protect users or others against bacteria, viruses, germs, or other disease organisms.
4) Are The Cases and Screen Protectors Safe?
This type of technology has been utilized by hospitals and medical device companies as well as reputable retailers like Samsung, LG, Adidas and Under Armour. The toxicity of ionized silver, including nanoparticles of silver, to humans is generally low. Skin contact with textiles containing silver is one of the main ways people are exposed to silver nanoparticles. In general, consumer products release only small amounts of silver, not resulting in significant health effects. Manufacturer data has also stated in the formulation we use, there is no risk for contact dermatitis from the ionized silver nanoparticles. The safe use of silver materials, including silver nanoparticles, in skin formulations is widely reported in the literature.
5) What Is Your Return Policy?
We take Customer Service as seriously as we do quality and science. While the official policy states "accepts returns within 14 days unused and original packaging", we are happy to make exceptions in certain circumstances. If a customer has issues, we encourage them to reach out to us via email or message us on our Facebook page and we will resolve the issue. Customer Service is a the heart of what we do. Combined with a great product, this is one of the reasons we have grown so quickly.
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